A customer approached us and asked us to manufacture a 16cm straw with one pointed end. The quantity they required per year was quite small compared with usual orders. Yet we manufactured the straw, had it shipped into the UK as part of a 20` FCL and hold it in stock so that after the first order, he only has to call us and we deliver his straws within 3 days.
Another customer specifically requires his straws in poly bags of 86 in order to minimise his customers having excessive amounts of straws. We were happy to do this and in both cases the customer's costs are less than that from their previous supplier.